Refund Policy

At Glow Jellyfish, your happiness is our priority! If your order isn’t exactly what you expected, don’t worry, we’re here to make it right.

How to Request a Refund

If you’d like to request a refund, don’t worry — we’ve made it simple! Just follow these quick steps:

Step	What to Do
1. Contact Us	Send us an email at support@glowjellyfish.com — we’ll guide you through the next steps.
2. Share Your Details	Include your full name, order number, and the email address you used when ordering.
3. Show Proof (if defective)	If your item arrived damaged or faulty, please attach photos or a short video so we can help faster.

Restocking Fees

Standard Orders: A $10 restocking fee will be deducted from your refund.
Orders Over $120: A 10% restocking fee will apply.

Special Circumstances

We understand that sometimes things don’t go as planned. Here’s how we handle special cases:

Issue	Our Response
Defective Items (within 30 days)	Full refund or free replacement
Lost in Transit (30+ days unrecovered)	Reship item or provide a full refund
Refused Delivery	No refund available

Important: We don’t provide pre-paid return labels. Return shipping costs are the customer’s responsibility. Items must be shipped back to our returns address at your own expense.

Refund Eligibility

We want you to be happy with your purchase! Here’s what you need to know about requesting a refund:

Criteria	Details
Timeframe	Please request your refund within 30 days of delivery.
Condition	The item should be unused and in its original packaging.
Non-Refundable Items	Sale items are unfortunately non-refundable.

Refund Processing

Here’s what happens after we receive your return. We aim to make the process quick and simple!

Step	Details
Refund Method	• Refunded to your original payment method • Store credit is also available if you prefer
Processing Time	• 5–7 business days after we receive your returned item

Tip: If you have any questions while waiting for your refund, feel free to reach out at support@glowjellyfish.com. We’re happy to help!